In the event of your withdrawal from a tour following the Departure Date but prior to the Return Date, Open Doors Travel shall provide no refund. In case of illness or physical limitations, you must obtain a medical certificate in support of any insurance claim. Open Doors Travel cannot and shall not make any representations or guarantees with respect to any realize or potential reimbursements pursuant to any insurance claim.

OPEN DOORS TRAVEL reserves the right to require that all participants have received all necessary vaccines and/or supporting documentation as required by their destination(s) or service providers.

The Client must inform Open Doors Travel at the time of registration of any physical disabilities or limitations of themselves or any Traveller(s), as the case may be. At any rate, we recommend that any and all Travellers seek medical advice before departure. Open Doors Travel reserves the right to refuse the participation in a tour (or particular activities) of a Traveller at any time if, in our opinion or in the opinion of a third-party providing services on the tour, acting reasonably, the physical, mental, or medical condition of said Traveller may negatively affect the health, safety, or tour experience of other travellers.

Travellers with special dietary needs must notify Open Doors Travel at the time of registration with any dietary and/or preparation requirements. Open Doors Travel will work with those Travellers who have special needs and/or food restrictions. All issues regarding food and drink, including allergies, or dietary requirements and restrictions, are the sole responsibility of the Client and/or Traveller. If you do not notify Open Doors Travel at the time of registration of any special dietary requirements of Traveller(s), you agree to be solely responsible for meeting said dietary restrictions. In some cases, either due to supplier restrictions or customary way of life in the destination country, allergies, or dietary requirements and restrictions may not be accommodated. We recommend that Travellers bring non-perishable food/snacks with them to ensure they have options to eat in the event their specific dietary needs cannot be met at one or another time.

Individual Travellers are solely responsible for obtaining or meeting all visas, passports, entry documents, health requirements, and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited. This process must be completed well in advance of the Departure Date. Travellers must consult appropriate consulates to determine if any visas are needed. Failure to do so may result in refusal of travel, for which Open Doors Travel shall not be responsible. All Travellers travelling internationally are required to have a valid passport. Many countries require that an individual’s passport be valid for at least six (6) months beyond the conclusion of your visit to said country. Names on airline tickets must be identical to that in a passenger’s passport. Open Doors Travel strongly recommends all tour participants understand their responsibilities prior to entering into this Agreement. No refunds will be provided in the event improper or incomplete documentation results in denied applications, boarding or entry or delays in getting the right approval.

In addition to appropriate travel documents for your destinations, Travellers 18 years of age or under travelling to any foreign destination when not accompanied by both parents must have all or some of the following supporting documents:

• Consent letter confirming that the child has permission to travel abroad (e.g. when taking a trip alone, with a group, or with only one parent). See here for sample from Canadian Government: https://travel.gc.ca/travelling/children/consent-letter;
• Additional identification, such as a birth certificate or citizenship certificate; and
• Other legal documents, if applicable, such as divorce papers, custody court orders or a death certificate of a parent or parents.

It is the sole responsibility of the Client and/or Traveller to gather and provide, where and when required, proper documentation incidental to travel. No refunds will be made for improper documentation resulting in denied boarding or entry

The Client shall be responsible for any and all costs related to required vaccines and medical testing before, during or after the tour as required by their destination(s) or home country.

Each Open Doors Travel program begins as established in your program,  , and ends upon completion of services established in your program.

With respect to third party suppliers of goods of services, the Client understand and agrees that Open Doors Travel acts only as an agent for these suppliers, exercises no direct control over said suppliers, and in no event shall Open Doors Travel assume any responsibility for the acts or omissions of such third parties.

Open Doors Travel is not, and shall not be, responsible for the behaviour of any participants on a tour.

Open Doors Travel, its affiliates, directors, officers, employees, teachers/group leaders, schools, associations, clubs, organizations cannot be held responsible for events beyond their control, including but not limited to: war, civil unrest, any acts of violence, force majeure, acts of God, terrorist activities, strikes, epidemics, pandemics or government restrictions. Nor are they responsible for personal injury, death, property damage, baggage and personal effect loss or theft, and in the absence of its own gross negligence or from any act or omission arising from Open Doors Travel’s selection of vehicles, host families, schools, airlines, hotels, tour operators, transportation companies, sightseeing contractors or other firms, companies, agencies or individuals.

The Client and/or the Traveller, as the case may be, understand and agree to hold Open Doors Travel harmless from any and all expenses, damages, losses and/or injuries incurred as a result of contracting COVID-19 or any other illness before, during or after a tour. The Client and/or Traveller, as the case may be, accept and understand all risks of travelling during any pandemic, including but not limited to contracting COVID-19.

Make sure to attach the tour program to this Agreement, as it is frequently mentioned (and is incorporated by reference)

All Travellers are required to have travel insurance unless otherwise stipulated or not available in the participant’s country, state, or province of residence.

Should the Client and/or Traveller wish to opt out of the requirement for travel insurance, Open Doors Travel requires that the Client and/or Traveller, as the case may be, provides to Open Doors Travel a signed insurance waiver stating the following: 

I hereby acknowledge that OPEN DOORS TRAVEL CONCEPTS LTD. requires travel insurance in good faith and that I have made an informed decision to refuse such coverage and to assume full liability for my decision.

The Client and/or Traveller(s) are subject to the terms and conditions of the airline(s) with which they fly, which constitute(s) a separate agreement between said airline(s) and the relevant Client and/or Traveller. Flight delays and schedule changes are the sole responsibility of the airline, and Open Doors Travel shall not, in any case, be responsible or liable for any such delays or cancellations. Any domestic and international departure or arrival taxes, security charges, fuel surcharges, baggage fees, or any other charges imposed by airlines, airports, governments etc. are subject to change without notice due to legislation beyond our control. Open Doors Travel reserves the right to pass on said changes to each passenger. Additional airline tickets may be requested a minimum of 45 days prior to the Departure Date and the requesting party acknowledges and agrees to solely bear the cost of any additional fees incurred.

Airlines may require temperature checks and/or have other screening measures in place at the time of boarding. The Client and/or Traveller understands and agrees to hold Open Doors Travel harmless in the event of denied boarding. Open Doors Travel cannot, and shall not, be held responsible or liable for any fees or costs incurred by the Client and/or Traveller(s) due to denied boarding or associated with missed services.

Open Doors Travel shall not be responsible for ensuring that the Client’s and/or Traveller’s aircraft seating preferences are met.

Alternate Return Date requests are subject to availability and the approval of any relevant third parties, including but not limited to, airlines or accommodations providers, and are subject to the terms and conditions of any such third parties. It may not be possible to alter any return departure-points or flight routes. The Client and/or Traveller(s) must submit requests for alternate Return Date(s) not later than 90 days prior to the Departure Date. A $150.00 service fee will be applied for processing any such requests, which shall apply whether the Client and/or Traveller(s) accept the alternative option(s) we offer. The Client and/or Traveller(s) will be informed of and must accept all additional costs and fees, including any applicable airline supplements, prior to any such changes being made.

If the Client and/or Traveller(s) wish to arrive at the starting point for the tour prior to the Departure Date, the Client and/or Traveller(s), as the case may be, must contact Open Doors Travel at least 90 days prior to the date on which they intend to arrive at the starting point with any such request. In the event such a request is permissible, either by Open Doors Travel or the relevant airline, accommodations provider, or other relevant third parties, a fee of $150.00 shall apply regarding each such request in addition to the difference in any applicable costs of airfare, accommodations, or other charges. In any such event, it is the sole responsibility of the Client and/or Traveller(s) to bear any and all expenses associated with such a rescheduling, including but not limited to those associated with reconvening with the tour group upon its arrival.

In the event of a dispute(s) with respect to the interpretation, application or alleged breach of this Agreement, the Parties shall attempt to resolve any such dispute(s) informally between them. If the Parties are unable to resolve any such dispute(s) informally, and the Client and/or Traveller(s) intends to file a complaint to Consumer Protection BC with respect to the services provided pursuant to this Agreement, the Client and/or Traveller(s) understand and agree that they must file any such complaints in writing, and must deliver a copy same to Open Doors Travel via registered mail or e-mail, not later than 21 days after the event giving rise to the complaint.

In the event that a complaint escalated to Consumer Protection BC remains unresolved, and a Party initiates a claim or proceeding in court, the Parties agree that they shall submit and consent to the exclusive jurisdiction and venue of the courts of the Province of British Columbia, Canada.

When you register for a tour with Open Doors Travel, you will be asked to submit personal information about yourself, and possibly others, such as names, addresses, email addresses, genders, phone numbers, dates of birth, and passport numbers. We will share your, or, if different, the Traveller’s, personal information with suppliers (e.g., airline, hotel, insurance, and activity providers) only when, and only to the extent, necessary to fulfill our obligations under this Agreement. We will never sell or rent personal data to any third parties. By registering for our services through our online platform, you authorize us to disclose to our third party suppliers the information required to complete the services requested and fulfill related requirements, such as insurance and medical coverage.

Open Doors Travel is not liable or responsible for the acts or omissions of any third parties respecting your, or, if different, the Traveller’s personal data and information.

The Client hereby grants Open Doors Travel the irrevocable right and permission to use photographs and/or video recordings of me and/or the Traveller on the Open Doors Travel website and in publications, promotional flyers, educational materials, derivative works, and social media or for any other similar purpose, including commercial purposes, without compensation. I further agree that I, and any Travellers subject to the terms of this Agreement, do hereby waive any all moral or other rights of personality associated with any photographs and/or video taken pursuant to this paragraph.

I understand and agree that such photographs and/or video recordings may be placed on the Internet. I also understand and agree that I or the Traveller, as the case may be, maybe identified by name and/or title in print, Internet or broadcast information that might accompany the photographs and/or video recordings. I waive the right to approve the final product. I agree that all such portraits, pictures, photographs, video and audio recordings, and any reproductions thereof, and all plates, negatives, recording tape and digital files are and shall remain the property of Open Doors Travel, without exception.

I hereby release, acquit and forever discharge Open Doors Travel, its current and former trustees, agents, officers and employees of the above-named entities from any and all claims, demands, rights, promises, damages, and liabilities arising out of or in connection with the use or distribution of said photographs and/or video recordings, including but not limited to any and all claims for invasion of privacy, appropriation of likeness, or defamation.